8 CRM Trends You Need to Watch
This article explains today's main CRM (Customer Relationship Management) system trends. For example, it mentions the growing importance of cloud-based systems, integration with other critical organizational systems, and the incorporation of social media.
Balanced scorecard - A strategy management tool
In just a few pages, this article explains the basics of the balanced scorecard, as conceived by Kaplan and Norton. It covers all the major aspects of this management tool, which has become a standard.
Benchmarking: why it might not work
This article discusses the limitations of benchmarking as a tool to improve organizations.
Business Process Virtualization, Outsourcing and Process Reengineering
The authors of this article claim that the era of outsourcing and reengineering has passed and we have now entered the age of Business Process Virtualization (BPV). Just like its predecessors, BPV is intended to streamline business processes and make organizations more efficient. According to the authors, because it combines the benefits of both its parents, BPV offers better long-term results.
Employee Ownership and Corporate Performance
This report offers a clear summary of research evaluating the impact of employee ownership and corporate performance.
Gestion des compétences et performance
GPEC, or Gestion prévisible des emplois et des compétences (Predictable Management of Jobs and Skills), is a human resources management approach for making sure that employee skills match the organization’s needs. This article seeks to show the connection between skills management and employee performance measurement.
KAIZEN: the principle of continuous improvement
This French-language site presents the Kaizen continuous improvement approach in detail and draws parallels with process reengineering.
Performance Management Is NOT an Annual Appraisal
This article discusses the importance of managing employee performance and describes a methodology that can improve this important process.
Risk Evaluation Methodology
This article proposes a risk evaluation methodology intended for internal auditors.
Roads to higher performance - 5 approaches to managing performance
This article covers five approaches that make it possible to improve organizational performance, especially continuous learning and total performance management.
Seven Ways to Revitalize Your Organization's Performance Management Solution
This text offers an excellent overview of different approaches to improving a company’s performance, such as an organizational assessment and a review of best practices in the industry.
Tips for Determining a Motivating Salary
Determining the ideal salary to motivate human resources is a constant challenge for all organizations. This article presents several aspects that should be considered in order to succeed at it.